Information
At Iconic Helmets, we want you to be completely satisfied with your purchase. Our returns policy is designed to be fair and transparent. Please read the following information carefully to understand your rights and responsibilities regarding returns.
Frequently asked questions
Here are some frequently asked questions about our return policy. If you have any other questions, please don't hesitate to contact us.
What's the typical reason someone might want to return a helmet, and how do you handle those situations?
Our promise to you! In the unlikely event that your helmet arrives showing damage in any way we will replace it for you. All we ask is that you send us a picture and brief description of the issue - then send it back to our European or UK hub - we will replace it free of charge.
How long after purchase can someone return a helmet?
You have up to 7 days following delivery to return a helmet.
What condition does a helmet need to be in to be returned?
Helmets can be returned if they are damaged in any way - no exceptions.
Who pays for return shipping?
The customer pays for return shipping, but a credit will be issued to cover these costs.
What's the process for a customer to send a helmet back?
To return a helmet, please contact our customer service team at [[email]] to initiate the return process. They will provide you with the return address for our European or UK hub and further instructions. Please include a copy of your order confirmation or packing slip with the return.
Need more help?
If you have any further questions or need assistance with a return, please don't hesitate to contact our friendly customer support team.
